Privacy Policy


At Costs-ADR we are committed to safeguarding and preserving the privacy of our visitors. This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

Information That We Collect

In running and maintaining our website we may collect and process the following data about you:

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

Information provided voluntarily by you. For example, when you register for information or make a purchase.
Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

• To provide information to you that you request from us relating to our products or services.
•To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
•To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Storing Your Personal Data

No data is transferred outside of the UK. All data is stored in Bishop’s Stortford and website data is held on servers in a data centre in Nottingham UK and if any data finds its way onto our file transfer system or cloud backups then this is held in a data centre in London.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

• In the event that we sell any or all of our business to the buyer.
• Where we are legally required by law to disclose your personal information.
• To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Our Mediators

• Our Commitment to CPD – To have undertaken at least 6 hours mediation specific CPD hours in the previous 12 months.
• Costs ADR complies with the Civil Mediation Council Registered Organisation Scheme.
• All mediators adhere to the EU Model Code of Conduct

Complaints Procedure

View our Complaints Procedure in more detail.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at [email protected]

Last Edited on 30/06/2020


In addition:
CADR is ICO registered under registered data controller number: ZA212746

Description of processing

The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.

Reasons/purposes for processing information

We process personal information to enable us to carry out the administration of the chambers which includes maintaining our accounts and records, promoting our services and supporting and managing our panel members.

Type/classes of information processed

We process information relating to the above reasons/purposes. This information may include:

• personal details
• family, lifestyle and social circumstances
• goods and services
• business activities of the person whose personal data we are processing
• financial details
• education
• employment details

We also process sensitive classes of information that may include:

• physical or mental health details
• racial or ethnic origin
• religious or other beliefs of a similar nature
• trade union membership
• criminal proceedings, outcomes and sentences
• offences and alleged offences

Who the information is processed about

We process personal information about our:

• clients
• solicitors, barristers and legal representatives
• court officials
• parties to litigation and the agents or associates thereof
• witnesses and anyone ancillary to actual or potential proceedings
• enquirers
• professional experts
• journalists and the media
• employees

Who the information may be shared with

We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

• solicitors, barristers and legal representatives
• court officials
• parties to litigation and the agents or associates thereof
• anyone ancillary to actual or potential proceedings
• professional indemnity insurers
• investigatory and regulatory bodies
• educators and examining bodies
• police forces
• central government
• auditors

Information is processed for consultancy and advisory services that are offered. For this reason the information processed may include name, contact details, family details, financial details, and the goods and services provided. This information may be about customers and clients. Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, current, past or prospective employers and service providers.

Updated on 30/06/2020
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